Please fill out our contact form if you have received any error with our remote backup service or if you have any other questions.
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Does your Backup Solution work with Microsoft Vista?
Yes. Our Backup Solution works with all Windows Operating Systems.
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Does your Backup Solution work with Microsoft Windows 98?
Yes. Our Backup Solution works with all Windows Operating Systems.
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Does your Backup Solution work with my Mac?
Not yet, but it is coming soon!
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Does your Remote Backup Solution work with Linux?
We apologize, but our Remote Backup Solution can not be installed on Linux Systems.
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Is software required?
We’ll email our software download with instructions for easy activation
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Will I be in compliance with ISO 17799?
We can configure your business to be in compliance.
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Will I be in compliance with HIPAA?
We can configure your business to be in compliance.
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Will I be in compliance with Federal Rules of Civil Procedure and be Litigation-Ready?
We can configure your business to be in compliance.
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Will I be in compliance with Privacy, Protection, & Trust issues of the Financial Modernization Act, USA Patriot Act and Sarbanes-Oxley?
We can configure your business to be in compliance.
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How exactly does your "free-to-try" software work? Is it good for a certain amount of time, or so many backups?
It's good for 30 days and allows you to backup 30 Gigs of data. There are no plug-ins available but it requires no commitment. You get a free glimpse into the security, simplicity, and flexibility of our Remote Backup Solution, free of charge!
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I need to find a solution for many users. How much time do I need to put into this?
We will send each user you designate a download and email for activation. You only have to supply us with their email accounts.
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How do I know which plan is right for my business?
We will configure your business and put you into a special plan, according to your needs, based on the company and industry information you provide in the Online Quote System.
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Is there something to buy?
Our Remote Backup Solution is subscription-based. You have access to the software on monthly basis.
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Do you have bulk discounts?
Yes. Please call 407.328.9228 for details.
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What do I get for $69/month?
Our economy plan allows you to backup 30 Gigs of data. After 30 Gigs, there is an additional charge per Gig.
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What if I go over my plan?
If you go over your plan, we can revaluate your needs to determine if you should go to the next level of service. It's easy to upgrade and downgrade and changes can usually be made within 24 hours (business days).
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Can I resume interrupted file uploads?
Yes
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Can I save different versions of my files?
Yes, depending on your account type.
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Can I restore a lot of data to a different PC, if my entire machine is lost?
Yes, as long as the encryption keys are not lost.
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Can I have open file backup for programs such as Outlook?
Yes
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Are archived folders included?
Yes, depending on your account type.
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What about current passwords and settings stored in our system?
Our Remote Backup Solution maintains your control and permissions.
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How is my data encrypted?
The data is encrypted locally and during transfer using the fastest, most current and secure encryption standards including Blowfish, Triple DES, DES, 128 AES, AES 192, AES 256
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Who can see my data?
No one can see or decode your stored data, not even us! Your data is stored with encryption and only you have the encryption key.
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Can I be the only holder of my encryption key?
Yes, your or your IT Manager are the only holders of your key. This can be dangerous, in the case your key is lost. You can elect to send your key to us in a sealed envelope for offsite storage and safety.
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Is the setup easy?
Our easy-to-follow wizard leads you through streamlined process.
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I'm not tech-savvy. Is this easy?
Yes, we designed our Solution with simple-to-use, setup-easy software. Scheduling and uploading data is also fast and easy.
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Will the download of the software slow down my computer.
Depends on your system's backup and internet speed.
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Will the backup or upload of data slow down my computer.
Depends on your system's backup and internet speed.
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Do you provide support?
Yes, simply submit a support ticket online for 24hr turnaround of your request within business hours (Mon-Fri, 9-5 EST) or next business day, if during weekend or holiday. Your ticket will be answered by an engineer for technical issues and a billing expert for any billing issues.
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What kind of backup policy should I have?
Submit a support ticket with your request. Based on the industry and company information submitted in your Online Quote and any additional concerns you share, our engineers will recommend a backup policy that will work best with your Remote Backup Solution.
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Is there an 800-number I can call for tech support?
Our engineers will answer your questions by email when you submit a support ticket online.
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I've had a data breach! I need help uploading my files. Can you help me?
Yes. Submit a support ticket and one of our trained professionals will assist you with your data restoration.
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What are your business hours?
Mon-Fri, 9-5 EST
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What is the turn-around time for a support ticket?
24hr turnaround of your request within business hours (or next business day).
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What if I want to change my plan?
It's easy to upgrade and downgrade and changes can usually be made within 24 hours (business days).
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Can I backup to local media or DVD?
There is no local media backup or backup to DVD. Files are backup up remotely at our Data Center housing enterprise-level state-of-the-art hardware running the best server technology available
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How do I identify my stored files?
Your filed are identified by file name and date.
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Can I work on my computer during the backup?
Yes. You can schedule the backup for any time. It can even run in the background.
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Can I restore a single file?
Yes.
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Is the System highly configurable?
Yes. We will customize our Solution for your needs and changes can usually be made in your subscription within 24 hours (or next business day).
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Can my email be backed up?
Yes, you can back up anything you like; you are only limited by the storage size of your plan.